Your privacy matters to us. This policy explains what information CozyGhar collects, how we use it and how we keep it safe.
Information we collect
When you place an order: your name, mobile number, WhatsApp number (optional), city, delivery address and any order notes.
When you contact us or subscribe: your name, phone number and/or email address and your message. Newsletter subscribers share their email address.
When you browse our website: basic technical information such as your device type, browser and pages visited, collected through cookies and analytics tools. Your cart, wishlist and recently viewed items are stored in your own browser.
Incomplete checkouts: if you enter your mobile number at checkout but do not complete your order, we save your name, number, city and cart so we can contact you once to help complete it.
We do not collect or store any card or bank details on our website — all orders are Cash on Delivery.
How we use your information
- to process, confirm and deliver your orders
- to contact you by phone, SMS or WhatsApp about your order, delivery, returns or refunds
- to answer your questions and provide customer support
- to send newsletters and offers — only if you subscribed (you can unsubscribe at any time)
- to prevent fraud and fake orders
- to understand how our website is used and improve it
Sharing your information
We never sell or rent your personal information. We only share it when needed to serve you:
- Courier partners — your name, phone number and address, so they can deliver your order.
- Service providers that help us run our store, such as website hosting, our order spreadsheet (Google Sheets) and analytics tools. They may only use your information to provide their services to us.
- Authorities — when required by Pakistani law or to protect our customers and business from fraud.
Cookies & analytics
We may use Google Analytics and Meta (Facebook) Pixel to understand website traffic and measure our advertising. These tools use cookies. You can block or delete cookies in your browser settings; the store will still work.
How long we keep your information
We keep order records for as long as needed for delivery, returns, accounting and legal purposes. You can ask us to delete your personal information at any time unless we are required to keep it.
Keeping your information safe
Our website uses secure (HTTPS) connections, and access to customer information is limited to our team members who need it to process orders.
Your choices
You can ask us to access, correct or delete your personal information, or unsubscribe from marketing messages, by contacting us through our Contact page.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
Contact us
For any privacy questions, please reach us through our Contact page.