Shipping Policy

Delivery across Pakistan

We deliver to cities and towns across Pakistan through trusted courier partners.

Delivery time

Orders are delivered within 4–7 working days after your order is confirmed.
Working days are Monday to Saturday. Sundays and public holidays are not counted.
Remote and hard-to-reach areas (including some parts of AJK, Gilgit-Baltistan, Balochistan and tribal districts) may occasionally take a few extra days.
Delivery times are estimates. Delays can sometimes happen due to courier operations, weather, strikes, road closures or other events beyond our control — if your order is delayed we will keep you updated.

Order confirmation

Every Cash on Delivery order is confirmed by phone or WhatsApp before dispatch. Please make sure your mobile number and complete address are correct. Orders we cannot confirm within 48 hours may be cancelled.

Delivery charges

Delivery charges are calculated and shown in your cart and at checkout before you place your order. Any free-delivery offer currently available is also shown there.

Tracking your order

Once your order is dispatched, we share the courier tracking number by WhatsApp or SMS. You can also check your order status anytime on the Track Your Order page.

Receiving your order

Please keep the exact cash amount ready for the rider.
Courier companies generally do not allow parcels to be opened before payment.
Please record a clear unboxing video when opening your parcel. If anything is damaged or missing, contact us within 48 hours with your Order ID and the video — see our Return & Refund Policy.

Failed deliveries & refused orders

If the courier cannot reach you after multiple attempts, or the parcel is refused without a valid reason, the order is returned to us and cancelled. Customers with repeated refused COD orders may be asked for advance payment on future orders.